WCAAA funds programs that provide door-to-door transportation
for purposes of shopping, banking, medical appointments for
individuals who need special accommodations and are unable to
use other available means of transportation.

For specific eligibility, please call:

City of Torrington, Medical Transportation(860) 489-2580
Geer Adult Day Care(860) 824-7067 
Naugatuck Senior Transportation(203) 729-5285
New Opportunities, Inc.(203) 575-4214
Northwestern CT Transit District(860) 489-2535
Town of Beacon Falls(203) 729-4340
Waterbury Senior Shuttle(203) 346-2607

Transportation Guide
2019 PDF

Mobility Ombudsman/Manager

In Connecticut, mobility ombudsmen, more commonly known as mobility managers, assist people with disabilities, seniors and veterans with transportation solutions. The goal of this program is to identify gaps and barriers within public transportation that prevent said individuals from using those services. After issues and complaints have been brought forward, mobility managers will work to find creative solutions by communicating and working with transportation and social service communities. Please keep in mind that Connecticut’s Department of Transportation recommends that any complaints be filed through paper hard copy. If you need further assistance, or would like to file a complaint regarding transportation, please contact your local mobility manager. A contact for the mobility manager that covers the Northwestern area of Connecticut can be seen below, but if you do not live in the Northwestern area, a full list of contacts can be found through Connecticut's Department of Transportation. Until the transportation website is fully up, The Kennedy Center website will act the as the temporary website for all resources regarding transportation and mobility management in the Northwest region of Connecticut. 


Northwest Regional Mobility Manager: April Chaplin   
Phone: 475-298-3103