Join the team of WCAAA dedicated professionals to fulfill the mission of maintaining the quality of life and independence of older adults and persons.

The WCAAA offers competitive salaries, paid time off (i.e; vacation, sick time), 11 paid holidays per year, an employer sponsored 401(k) plan (for qualifying employees), Employee Assistance Program, Parental Leave, medical, dental, and life insurance policies.

WCAAA is an Affirmative Action, Equal Opportunity Employer.

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There are 7 jobs available.
  • Project Coordinator - Transportation Needs Assessment
    Job Type: Part-Time
    Location: Danbury, Western CT Region
    Salary: $30/hr
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    Description:

    The Western Connecticut Area Agency on Aging, Inc. (WCAAA) is seeking a Part-Time (15 hours/week) Project Coordinator to support the implementation of the Danbury Transportation Needs Assessment, a 12-month initiative focused on identifying transportation barriers impacting older adults, individuals with disabilities, caregivers, and other community members in Danbury.

    The Project Coordinator will assist with project planning, community outreach, survey distribution, listening sessions, data collection, stakeholder communication, and reporting activities. This position will collaborate closely with WCAAA leadership, community partners, transportation providers, healthcare organizations, senior centers, housing sites, and local stakeholders.

    The goal of this project is to develop a professional needs assessment report with practical recommendations to improve mobility, independence, healthcare access, and quality of life for Danbury residents.

    WCAAA is committed to promoting dignity, independence, safety, connection, and quality of life for older adults, individuals with disabilities, and caregivers throughout Western Connecticut. This position offers an opportunity to make a direct impact on transportation accessibility and community mobility in Danbury. WCAAA is an Equal Opportunity Employer.

    Project Coordination & Administration

    • Support implementation of the 12-month project work plan
    • Coordinate meetings with staff, project partners, and stakeholders
    • Maintain project records, outreach logs, schedules, and documentation
    • Assist with tracking timelines, deliverables, and grant-related activities
    • Help ensure alignment with approved project goals and budget

     

    Community Outreach & Engagement

    • Coordinate outreach to older adults, individuals with disabilities, caregivers, and community residents
    • Work with senior centers, housing sites, healthcare providers, nonprofits, and community organizations to promote participation
    • Support multilingual and accessible outreach efforts
    • Assist with planning and facilitating approximately 4–6 listening sessions or focus groups
    • Coordinate participant supports, accommodations, and follow-up communication
       

    Survey & Data Collection

    • Assist with development and distribution of community surveys
    • Help achieve approximately 150–200 survey responses from diverse Danbury residents
    • Coordinate collection of transportation-related information from partner agencies
    • Document themes and feedback from listening sessions and stakeholder conversations
       

    Reporting & Communication

    • Organize survey results, demographic information, and community feedback
    • Support development of transportation recommendations and findings
    • Assist with drafting and formatting the final Transportation Needs Assessment Report and Executive Summary
    • Help coordinate presentations and dissemination of project findings
    • Prepare project summaries and materials to support future planning and grant opportunities

     

      Requirements:

      Required Qualifications

      • Associate’s degree required in human services, public health, social services, community development, nonprofit management, public administration, transportation planning, urban studies, or a related field
      • Minimum of 2 years of experience in project coordination, community outreach, public health, aging services, disability services, nonprofit programs, transportation-related services, or a related field
      • Strong organizational and communication skills
      • Ability to manage multiple priorities and collaborate with diverse partners
      • Ability to work respectfully and effectively with older adults, individuals with disabilities, caregivers, and multicultural communities
      • Proficiency with Microsoft Office, spreadsheets, online survey tools, and virtual meeting platforms
      • Driver’s license and ability to travel locally within the Danbury/Western Connecticut area

         

      Preferred Qualifications

      • Experience with surveys, focus groups, listening sessions, or community needs assessments
      • Familiarity with transportation access issues, ADA accessibility, paratransit, or aging services
      • Experience working with municipal agencies, transit providers, or nonprofit organizations
      • Bilingual or multilingual skills strongly encouraged
      • Familiarity with data analysis, GIS mapping, or data visualization tools is a plus

      Compensation

      • $30.00 per hour
      • Approximately 15 hours per week for 52 weeks
      • Total anticipated compensation: approximately $23,400 plus fringe benefits
      Apply Now
    • Benefits Specialist
      Job Type: On-site
      Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705
      Salary: $20-$25.00 per hour
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      Description:

      We are seeking a compassionate and detail-oriented Benefits Specialist to join our CHOICES Program team. In this role, you will provide Medicare, Medicaid, and public benefits counseling to older adults, individuals with disabilities, and caregivers.

      The Benefits Specialist plays an essential role in helping community members understand their options, complete screenings, navigate benefits programs, and access needed services. This 35 hour a week position combines direct client support, outreach, data management, and community education.

      Key Responsibilities

      • Complete CHOICES New Team Member Training and participate in all required training, webinars, and meetings
      • Provide individualized Medicare and Medicaid counseling in office and community-based settings
      • Conduct client screenings using approved tools and provide follow-up guidance
      • Deliver educational presentations to seniors, caregivers, and professional partners
      • Accurately enter and maintain client information in case management systems
      • Develop and maintain educational materials and outreach toolkits
      • Support and coordinate volunteer activities in office and field settings
      • Assist with preparation of monthly, quarterly, and performance benchmark reports
      • Maintain strict confidentiality and compliance with federal, state, and organizational requirements
      • Perform other related duties to support program goals

      If you are passionate about serving the community and helping individuals navigate complex benefit systems, we encourage you to apply.

      WCAAA is an Equal Opportunity Employer

      Requirements:

      Required Qualifications

      • Bachelor’s degree in Human Services, Social Work, or related field OR 2–3 years of experience in a social service, healthcare, or community-based setting
      • Completion of Connecticut CHOICES Counselor certification (or ability to obtain within designated timeframe)
      • Valid driver’s license, reliable vehicle, and proof of insurance
      • Ability to travel throughout the service region

      Preferred Qualifications

      • Bilingual (English/Spanish)
      • Experience working with older adults, individuals with disabilities, or public benefits programs

      Knowledge, Skills & Abilities

      • Strong interpersonal and customer service skills with a compassionate approach
      • Effective oral and written communication skills
      • Comfortable delivering public presentations
      • Strong time management and organizational skills
      • Attention to detail and accuracy in documentation
      • Experience with data entry, database management, and reporting
      • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Teams) and applications such as Outlook and Zoom

      Work Environment

      • Combination of office, community, and field-based settings including senior centers and partner agencies
      • Occasional work in non-climate-controlled environments during outreach events
      • Ability to lift and carry 5–10 pounds
      Apply Now
    • Care Manager Assistant
      Job Type: Full-time
      Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705
      Salary: $34,500-36,000
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      Description:

      CHCP Care Manager Assistant

      General Statement of Duties:

      The Care Manager Assistant is a full-time 35hr/wk in-office position that is supportive of the entire CT Home Care Program (CHCP) unit and based on related responsibilities. Care Manger Assistant’s (CMA’s) may need to interact directly with clients upon direction in-office and in the field to:

      • Creates, updates and produces clients’ charts.
      • Responds to phone and/or email inquiries concerning the CHCP within confidentiality guidelines.
      • Greet any visitors that come into the office, whether they be clients, family or providers, to help with onsite assistance and guidance for support.
      • Scan provider reports or any relevant case documentation that needs to be digitized.
      • Process incoming USPS mail for urgency, sort, scan and file the document in the client record.
      • May participate in development of reports, monitoring of services and setting up meetings.
      • Works with Care Managers to ensure files are complete including all communication documents relevant to their care/environment.
      • May work directly with clients under the supervision of Care Managers in completion of eligibility documents in-office, in the field or electronically as needed.
      • May provide support in crisis management, assist with mandated reporting, referring direct care services and monthly monitoring contacts as directed by Care managers or supervisors.
      • Acts as an administrative liaison with field offices and personnel.

      Mail or email resume to Loretta Reed, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or [email protected].

      Salary Range:  $34,500-36,000

      Requirements:

      Qualifications:

      BA/BS degree preferred (not required), with at least two years of demonstrated experience in a work environment that includes service delivery. Familiarity with computers required, including Excel program, as well as capacity to carry a laptop. Candidates must be willing to work full time on site from the office with the potential need to work in the field. Car and valid driver’s license required; travel is required. Spanish speaking strongly preferred.

      Apply Now
    • Care Manager
      Job Type: Full-time
      Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705
      Salary: $50,000.00
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      Description:

      General Statement of Duties:

      Full time position (35 hrs/wk) aimed at risk mitigation and prevention of institutionalization for seniors and younger disabled individuals through care management services. Daily tasks include conducting comprehensive in-home assessments of seniors or younger disabled individuals to identify strengths and areas of need. Care Plan and goal development and implementation of services will help support an individual to remain safely in their homes. A care manager will provide ongoing monitoring, advocacy and support within an atmosphere of person centered planning. This position acts as the primary service contact with the senior or younger person with a disability (or families). Care Managers may be required to help the client/family with required paperwork to secure and maintain benefits including but not limited to Medicaid, Medicare, housing, and transportation. Participation in various interdisciplinary meetings concerning the individual’s wellbeing and any status changes is necessary and may require travel beyond the WCAAA region. Remote work is available based upon completion of training curriculum and demonstrated skill proficiency after 6 months of employment.

      Requirements:

       

      Qualifications:

      Candidates must be willing to work on site from the office during the initial 6-month period in between field work. Remote work is available to eligible employees after successful completion of this period. Applicants must possess Bachelor’s or Master’s degree in Social Work or a related field; LMSW or LCSW preferred, or a Bachelor’s degree in Nursing with current active CT license. All applicants must have two years of demonstrated related experience working in health and human services. Acquired Brain Injury Care Managers must possess an LMSW, LCSW, or a Master’s degree in Human Services, Counseling or Rehabilitation Counseling, in addition to two years demonstrated experience. Familiarity with computers is required as well as the capacity to carry a laptop. Vehicle and valid CT driver’s license required as this position requires travel. Organizational skills, excellent time management, professional interpersonal skills, and knowledge of community resources. Assessing individuals in their homes, nursing or other skilled facilities will be required as needed. Second language is a plus. Mail or email resume to Carla Gilbode, WCAAA, 84 Progress Lane, Waterbury, CT 06705, [email protected].

      The WCAAA is an Affirmative Action equal opportunity employer.

      Apply Now
    • CHOICES Volunteering Opportunities
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      Description:

      Who should become a CHOICES Volunteer?

      Individuals who would like to make a positive difference in the lives of Medicare beneficiaries. Interested applicants should have a variety of skills including listening, computer, internet skills, etc. CHOICES volunteer roles include Administrative Support, Counselor, Open Enrollment Counselor, Outreach Volunteer, and Presenter. Certification requirements include: agreeing to adhere to CHOICES Volunteer Risk & Program Management (VRPM) policies and procedures; passing CHOICES exams; signing the CHOICES Memorandum of Understanding; attending CHOICES Update trainings; and reporting SHIP related performance activities.

      How much does the CHOICES Training Cost?

      CHOICES New Volunteer training is free for volunteers and $125 for in-kind (paid) professionals. The training consists of one half-day orientation and four full-day training sessions. *Insurance agents, brokers and financial planners are not eligible to participate in the training. *

      What you will learn:

      • Medicare Overview
      • Original/Traditional Medicare(Parts A & B)
      • Medicare Advantage Plans (Part C)
      • Medicare Prescription Drug Coverage (Part D)
      • Medicare Supplemental Insurance (Medigap)
      • Programs related to Medicare (Medicaid, Medicare Savings Programs, Low Income Subsidy/Extra Help)
      • Counseling and presentation skills
      Requirements:

      How do I apply?

      If you would like to become a CHOICES certified counselor or volunteer, please call WCAAA at 800-994-9422 or 203-757-5449 and ask to speak with the CHOICES Regional Coordinator. Please print and fill the CHOICES Volunteer Application packet below. After receiving your completed application packet, we will conduct any required screenings (interview, reference, background, criminal record checks, etc.) before the training session begins. After the screenings are conducted, you will be informed about your ability to participate in the training.

      CHOICES Training Application Links:

      Apply Now
    • SMP Volunteer
      Job Type: Volunteer
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      Description:

      Senior Medicare Patrols (SMPs) empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education.If you would like to become a Senior Medicare Patrol (SMP) volunteer, please call WCAAA 203-757-5449 and ask to speak with the SMP department.

      SMP Volunteer Application

      If you are already an SMP Volunteer, you can you use the links below for resources and reporting.

      SMP Resource Library

      Apply Now
    • PAC Volunteer
      Job Type: Volunteer
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      Description:

      Seeking volunteers for the Professional Audit Committee (PAC) at Western CT Area Agency on Aging (WCAAA) to clinically evaluate client records for active consumers under the Connecticut Home Care Program. The purpose of these audits is to glean a non-biased review of documentation, ensuring risk assessment and mitigation, and that client can remain living safely in the community. Volunteers will work in conjunction with the QA Coordinator to meet an annual requirement of chart reviews. Interested volunteers will be able to commit up to 2 hours per month in office reviewing charts. This time is flexible and set by the volunteer.

      Requirements:
      • Volunteers with a Bachelor’s degree in Nursing or a Bachelor’s in Social Work or related field
      • Volunteers must have experience in health care or human services
      • Volunteers will adhere to confidentiality requirements and be conflict free from any business partners working with the Connecticut Home Care Program and/or WCAAA

      How to apply

      Please contact the Western CT Area Agency on Aging at (203)757-5449 or email us at [email protected]

      Apply Now