Career Opportunities

Location: Community-based (Sharon Hospital region & surrounding service area)

Salary: $66,000-$70,000

Description:
The Wellness Services Coordinator plays a key role in advancing healthy aging initiatives and supporting older adults in the Western Connecticut region. This position integrates responsibilities across wellness, nutrition, and chronic disease self-management programs. Working closely with healthcare providers, community partners, and WCAAA staff, the Wellness Services Coordinator ensures that physician-recommended goals and community wellness services are accessible, person-centered, and culturally responsive. The Wellness Services Coordinator helps reduce health disparities, address social determinants of health, and promote independence for older adults by: Connecting clients with appropriate services and resources, Coordinating evidence-based health and nutrition programs, Building partnerships with providers and community organizations, and Supporting WCAAA’s role in regional aging and disability resource initiatives. Working Conditions Field-based position with regular travel to Sharon Hospital, clinics, senior centers, and client homes. Occasional evening or weekend hours may be required for workshops, outreach, or client support. Must successfully complete a background check and comply with HIPAA confidentiality requirements. Key Responsibilities Oversees the design, coordination, and implementation of WCAAA’s wellness and healthy aging initiatives. Manages health counseling, case management, nutrition education, and evidence-based Chronic Disease Self-Management Education (CDSME) workshops. Ensures programs meet federal Title III requirements, grant obligations, and agency standards while monitoring outcomes and preparing reports for WCAAA leadership and funding sources. The Coordinator receives referrals from healthcare providers, conducts individualized assessments, and develops wellness support plans that reflect physician recommendations and client goals. With direct engagement with older adults, will connect them to vital community resources—including transportation, nutrition, exercise, CDSME workshops, and home support while addressing barriers to participation. Track client progress and outcomes over time. Under the oversight of WCAAA’s Registered Dietitian, the Coordinator delivers education sessions, documents services in agency systems, and collaborates with nutrition providers, the Board of Directors, and stakeholders to ensure alignment with the approved Nutrition Education Plan. Acts as a liaison between WCAAA, Sharon Hospital, community health centers, and local providers. Builds referral networks that strengthen clinical-community integration. Conduct outreach to expand awareness of programs, generate referrals, and ensure services are accessible to diverse populations across the region. Promote public awareness of WCAAA services by publicizing workshops and programs through community presentations, press releases, flyers, and online platforms such as the CT Healthy Living website. Responsible for maintaining accurate and timely client and program records in accordance with HIPAA and agency policies. This includes producing reports that demonstrate accountability, outcomes, and effectiveness. Compensation This is a full-time 35 hour a week, grant-funded position with a competitive salary and benefits as determined by WCAAA policy. Continuation beyond the initial grant year is dependent on performance outcomes and funding availability.
Requirements:
Qualifications Required: Bachelor’s degree in Social Work, Public Health, Nursing, Human Services, Gerontology, or a related field. Minimum three (3) years of experience in case management, care coordination, community health, or wellness navigation. Knowledge of aging services, healthcare systems, and health disparities. Demonstrated ability to work effectively with diverse older adult populations and community partners. Strong interpersonal, organizational, and communication skills. Ability to work independently in field settings and manage multiple priorities. Proficiency with electronic case management and program documentation systems. Valid driver’s license, insurance and registration and reliable transportation. Preferred: Experience with clinical-community integration or Accountable Health Communities. Training in motivational interviewing, health coaching, or evidence-based wellness programs. Familiarity with Title III programs, CDSME workshops, LiveWell and Connecticut’s aging and disability services. Bilingual in English/Spanish or English/Portuguese. The WCAAA is an equal opportunity employer.

Description:

The Wellness Services Coordinator plays a key role in advancing healthy aging initiatives and supporting older adults in the Western Connecticut region. This position integrates responsibilities across wellness, nutrition, and chronic disease self-management programs. Working closely with healthcare providers, community partners, and WCAAA staff, the Wellness Services Coordinator ensures that physician-recommended goals and community wellness services are accessible, person-centered, and culturally responsive.

The Wellness Services Coordinator helps reduce health disparities, address social determinants of health, and promote independence for older adults by:

Connecting clients with appropriate services and resources,
Coordinating evidence-based health and nutrition programs,
Building partnerships with providers and community organizations, and
Supporting WCAAA’s role in regional aging and disability resource initiatives.

Working Conditions

Field-based position with regular travel to Sharon Hospital, clinics, senior centers, and client homes.
Occasional evening or weekend hours may be required for workshops, outreach, or client support.
Must successfully complete a background check and comply with HIPAA confidentiality requirements.

Key Responsibilities

Oversees the design, coordination, and implementation of WCAAA’s wellness and healthy aging initiatives.
Manages health counseling, case management, nutrition education, and evidence-based Chronic Disease Self-Management Education (CDSME) workshops.
Ensures programs meet federal Title III requirements, grant obligations, and agency standards while monitoring outcomes and preparing reports for WCAAA leadership and funding sources.
The Coordinator receives referrals from healthcare providers, conducts individualized assessments, and develops wellness support plans that reflect physician recommendations and client goals.
With direct engagement with older adults, will connect them to vital community resources—including transportation, nutrition, exercise, CDSME workshops, and home support while addressing barriers to participation.
Track client progress and outcomes over time.
Under the oversight of WCAAA’s Registered Dietitian, the Coordinator delivers education sessions, documents services in agency systems, and collaborates with nutrition providers, the Board of Directors, and stakeholders to ensure alignment with the approved Nutrition Education Plan.
Acts as a liaison between WCAAA, Sharon Hospital, community health centers, and local providers.
Builds referral networks that strengthen clinical-community integration.
Conduct outreach to expand awareness of programs, generate referrals, and ensure services are accessible to diverse populations across the region.
Promote public awareness of WCAAA services by publicizing workshops and programs through community presentations, press releases, flyers, and online platforms such as the CT Healthy Living website.
Responsible for maintaining accurate and timely client and program records in accordance with HIPAA and agency policies. This includes producing reports that demonstrate accountability, outcomes, and effectiveness.

Compensation

This is a full-time 35 hour a week, grant-funded position with a competitive salary and benefits as determined by WCAAA policy. Continuation beyond the initial grant year is dependent on performance outcomes and funding availability.

Requirements:

Qualifications

Required:

Bachelor’s degree in Social Work, Public Health, Nursing, Human Services, Gerontology, or a related field.
Minimum three (3) years of experience in case management, care coordination, community health, or wellness navigation.
Knowledge of aging services, healthcare systems, and health disparities.
Demonstrated ability to work effectively with diverse older adult populations and community partners.
Strong interpersonal, organizational, and communication skills.
Ability to work independently in field settings and manage multiple priorities.
Proficiency with electronic case management and program documentation systems.
Valid driver’s license, insurance and registration and reliable transportation.

Preferred:

Experience with clinical-community integration or Accountable Health Communities.
Training in motivational interviewing, health coaching, or evidence-based wellness programs.
Familiarity with Title III programs, CDSME workshops, LiveWell and Connecticut’s aging and disability services.
Bilingual in English/Spanish or English/Portuguese.

The WCAAA is an equal opportunity employer.

Service Navigator

Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705

Salary: $24.73-$27.47 per/hour

Description:
We are looking for a compassionate, resourceful, and highly skilled Service Navigator to join our team. In this role, you’ll help individuals access services, provide options counseling, and offer hands-on support to connect clients with long-term services and supports. What You’ll Do Provide timely information, referrals, and application assistance in-person, by phone, email, or home visits. Conduct detailed assessments and offer options counseling to help clients understand and access available services. Collaborate with municipal agents, senior center directors, and community organizations to support client needs. Work with the Benefits Access Team and connect consumers to other WCAAA programs. Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months. Participate in outreach presentations, workshops, and trainings as needed. Maintain accurate records, meet annual program targets, and complete required reports. Why Join Us Make a direct impact in the lives of seniors and caregivers in your community. Supportive team environment with opportunities for professional growth. Training and certification provided.
Requirements:
Bilingual in Spanish strongly preferred. Knowledge of aging services, long-term options, and caregiver issues. BA/BS degree in human services or related field preferred; Associate’s degree with 5–7 years of relevant experience considered. Direct experience in human services (especially working with seniors) preferred. Strong interviewing, counseling, and communication skills. Proficiency with Microsoft Office applications. Valid CT driver’s license and reliable transportation. Ability to lift/carry 5–10 lbs. and work in diverse environments. Send your resume and cover letter to Loretta Reed, [email protected].

Description:

We are looking for a compassionate, resourceful, and highly skilled Service Navigator to join our team. In this role, you’ll help individuals access services, provide options counseling, and offer hands-on support to connect clients with long-term services and supports.

What You’ll Do

Provide timely information, referrals, and application assistance in-person, by phone, email, or home visits.
Conduct detailed assessments and offer options counseling to help clients understand and access available services.
Collaborate with municipal agents, senior center directors, and community organizations to support client needs.
Work with the Benefits Access Team and connect consumers to other WCAAA programs.
Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months.
Participate in outreach presentations, workshops, and trainings as needed.
Maintain accurate records, meet annual program targets, and complete required reports.

Why Join Us

Make a direct impact in the lives of seniors and caregivers in your community.
Supportive team environment with opportunities for professional growth.
Training and certification provided.

Requirements:

Bilingual in Spanish strongly preferred.
Knowledge of aging services, long-term options, and caregiver issues.
BA/BS degree in human services or related field preferred; Associate’s degree with 5–7 years of relevant experience considered.
Direct experience in human services (especially working with seniors) preferred.
Strong interviewing, counseling, and communication skills.
Proficiency with Microsoft Office applications.
Valid CT driver’s license and reliable transportation.
Ability to lift/carry 5–10 lbs. and work in diverse environments.

Send your resume and cover letter to Loretta Reed, [email protected].

Care Manager - NFCSP/CSRSP/Veterans

Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705

Salary: Up to $47,000

Description:
The Western CT Area Agency on Aging is seeking a dedicated and compassionate Care Manager to serve in our National Family Caregiver, Alzheimer’s Respite Care, and Veterans programs, providing essential support to caregivers and their loved ones. Job Summary: The Care Manager is responsible for assessing client needs, developing individualized care plans, and coordinating services that promote independence and well-being. This role emphasizes caregiver support and advocacy within an atmosphere of respect, empathy, and collaboration. This position is full-time at 35 hours a week. Key Responsibilities Serve as the primary contact for clients and their family caregivers. Conduct initial in-home assessments, reassessments, and develop care plans. Provide program information and explain care options to caregivers and clients. Coordinate service delivery and collaborate with all involved providers. Authorize service orders and monitor ongoing care needs. Avoid duplication of services and ensure timely discontinuation when appropriate. Maintain detailed documentation of care plans, progress notes, and client records. Advocate for clients and offer crisis intervention and referral support. Assist with documentation for CHCPE/CFC and other relevant programs. Build strong working relationships with hospitals, social workers, senior centers, and other stakeholders. Participate in outreach and education for caregiver and respite services. Report suspected abuse, neglect, or exploitation in accordance with DSS guidelines. Why Join Us? Meaningful work that supports family caregivers and veterans Supportive and collaborative team environment Opportunities for growth and professional development Mileage reimbursement and travel within a manageable service area Pay: Up to $47,000 per year Mail or email resume to Loretta Reed, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or [email protected]. *The WCAAA is an Affirmative Action equal opportunity employer.*
Requirements:
Bachelor’s degree in nursing, social work, public health, human services, or a related field. At least two years of experience in healthcare or human services. Strong skills in interviewing, assessment, and care planning. Knowledge of disabilities, family dynamics, and available community resources. Ability to evaluate, negotiate, and plan care across complex systems. Compassionate and person-centered approach to service delivery. Valid driver’s license and reliable transportation required. Proficiency with computers and ability to use a laptop in the field. Second language is a plus.

Description:

The Western CT Area Agency on Aging is seeking a dedicated and compassionate Care Manager to serve in our National Family Caregiver, Alzheimer’s Respite Care, and Veterans programs, providing essential support to caregivers and their loved ones.

Job Summary:
The Care Manager is responsible for assessing client needs, developing individualized care plans, and coordinating services that promote independence and well-being. This role emphasizes caregiver support and advocacy within an atmosphere of respect, empathy, and collaboration.

This position is full-time at 35 hours a week.

Key Responsibilities

Serve as the primary contact for clients and their family caregivers.
Conduct initial in-home assessments, reassessments, and develop care plans.
Provide program information and explain care options to caregivers and clients.
Coordinate service delivery and collaborate with all involved providers.
Authorize service orders and monitor ongoing care needs.
Avoid duplication of services and ensure timely discontinuation when appropriate.
Maintain detailed documentation of care plans, progress notes, and client records.
Advocate for clients and offer crisis intervention and referral support.
Assist with documentation for CHCPE/CFC and other relevant programs.
Build strong working relationships with hospitals, social workers, senior centers, and other stakeholders.
Participate in outreach and education for caregiver and respite services.
Report suspected abuse, neglect, or exploitation in accordance with DSS guidelines.

Why Join Us?

Meaningful work that supports family caregivers and veterans
Supportive and collaborative team environment
Opportunities for growth and professional development
Mileage reimbursement and travel within a manageable service area

Pay: Up to $47,000 per year

Mail or email resume to Loretta Reed, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or [email protected].

The WCAAA is an Affirmative Action equal opportunity employer.

Requirements:

Bachelor’s degree in nursing, social work, public health, human services, or a related field.
At least two years of experience in healthcare or human services.
Strong skills in interviewing, assessment, and care planning.
Knowledge of disabilities, family dynamics, and available community resources.
Ability to evaluate, negotiate, and plan care across complex systems.
Compassionate and person-centered approach to service delivery.
Valid driver’s license and reliable transportation required.
Proficiency with computers and ability to use a laptop in the field.
Second language is a plus.

Care Manager

Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705

Salary: $50,000.00

Description:
*General Statement of Duties:* Full time position (35 hrs/wk) aimed at risk mitigation and prevention of institutionalization for seniors and younger disabled individuals through care management services. Daily tasks include conducting comprehensive in-home assessments of seniors or younger disabled individuals to identify strengths and areas of need. Care Plan and goal development and implementation of services will help support an individual to remain safely in their homes. A care manager will provide ongoing monitoring, advocacy and support within an atmosphere of person centered planning. This position acts as the primary service contact with the senior or younger person with a disability (or families). Care Managers may be required to help the client/family with required paperwork to secure and maintain benefits including but not limited to Medicaid, Medicare, housing, and transportation. Participation in various interdisciplinary meetings concerning the individual’s wellbeing and any status changes is necessary and may require travel beyond the WCAAA region. Remote work is available based upon completion of training curriculum and demonstrated skill proficiency after 6 months of employment.
Requirements:
*Qualifications:* Candidates must be willing to work on site from the office during the initial 6-month period in between field work. Remote work is available to eligible employees after successful completion of this period. Applicants must possess Bachelor’s or Master’s degree in Social Work or a related field; LMSW or LCSW preferred, or a Bachelor’s degree in Nursing with current active CT license. All applicants must have two years of demonstrated related experience working in health and human services. Acquired Brain Injury Care Managers must possess an LMSW, LCSW, or a Master’s degree in Human Services, Counseling or Rehabilitation Counseling, in addition to two years demonstrated experience. Familiarity with computers is required as well as the capacity to carry a laptop. Vehicle and valid CT driver’s license required as this position requires travel. Organizational skills, excellent time management, professional interpersonal skills, and knowledge of community resources. Assessing individuals in their homes, nursing or other skilled facilities will be required as needed. Second language is a plus. Mail or email resume to Carla Gilbode, WCAAA, 84 Progress Lane, Waterbury, CT 06705, [email protected]. *The WCAAA is an Affirmative Action equal opportunity employer.*

Description:

General Statement of Duties:

Full time position (35 hrs/wk) aimed at risk mitigation and prevention of institutionalization for seniors and younger disabled individuals through care management services. Daily tasks include conducting comprehensive in-home assessments of seniors or younger disabled individuals to identify strengths and areas of need. Care Plan and goal development and implementation of services will help support an individual to remain safely in their homes. A care manager will provide ongoing monitoring, advocacy and support within an atmosphere of person centered planning. This position acts as the primary service contact with the senior or younger person with a disability (or families). Care Managers may be required to help the client/family with required paperwork to secure and maintain benefits including but not limited to Medicaid, Medicare, housing, and transportation. Participation in various interdisciplinary meetings concerning the individual’s wellbeing and any status changes is necessary and may require travel beyond the WCAAA region. Remote work is available based upon completion of training curriculum and demonstrated skill proficiency after 6 months of employment.

Requirements:

Qualifications:

Candidates must be willing to work on site from the office during the initial 6-month period in between field work. Remote work is available to eligible employees after successful completion of this period. Applicants must possess Bachelor’s or Master’s degree in Social Work or a related field; LMSW or LCSW preferred, or a Bachelor’s degree in Nursing with current active CT license. All applicants must have two years of demonstrated related experience working in health and human services. Acquired Brain Injury Care Managers must possess an LMSW, LCSW, or a Master’s degree in Human Services, Counseling or Rehabilitation Counseling, in addition to two years demonstrated experience. Familiarity with computers is required as well as the capacity to carry a laptop. Vehicle and valid CT driver’s license required as this position requires travel. Organizational skills, excellent time management, professional interpersonal skills, and knowledge of community resources. Assessing individuals in their homes, nursing or other skilled facilities will be required as needed. Second language is a plus. Mail or email resume to Carla Gilbode, WCAAA, 84 Progress Lane, Waterbury, CT 06705, [email protected].

The WCAAA is an Affirmative Action equal opportunity employer.

Care Manager Assistant

Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705

Salary: $34,500-36,000

Description:
CHCP Care Manager Assistant *General Statement of Duties:* The Care Manager Assistant is a full-time 35hr/wk in-office position that is supportive of the entire CT Home Care Program (CHCP) unit and based on related responsibilities. Care Manger Assistant’s (CMA’s) may need to interact directly with clients upon direction in-office and in the field to: Creates, updates and produces clients’ charts. Responds to phone and/or email inquiries concerning the CHCP within confidentiality guidelines. Greet any visitors that come into the office, whether they be clients, family or providers, to help with onsite assistance and guidance for support. Scan provider reports or any relevant case documentation that needs to be digitized. Process incoming USPS mail for urgency, sort, scan and file the document in the client record. May participate in development of reports, monitoring of services and setting up meetings. Works with Care Managers to ensure files are complete including all communication documents relevant to their care/environment. May work directly with clients under the supervision of Care Managers in completion of eligibility documents in-office, in the field or electronically as needed. May provide support in crisis management, assist with mandated reporting, referring direct care services and monthly monitoring contacts as directed by Care managers or supervisors. Acts as an administrative liaison with field offices and personnel. Mail or email resume to Loretta Reed, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or [email protected]. Salary Range: $34,500-36,000
Requirements:
*Qualifications:* BA/BS degree preferred (not required), with at least two years of demonstrated experience in a work environment that includes service delivery. Familiarity with computers required, including Excel program, as well as capacity to carry a laptop. Candidates must be willing to work full time on site from the office with the potential need to work in the field. Car and valid driver’s license required; travel is required. Spanish speaking strongly preferred.

Description:

CHCP Care Manager Assistant

General Statement of Duties:

The Care Manager Assistant is a full-time 35hr/wk in-office position that is supportive of the entire CT Home Care Program (CHCP) unit and based on related responsibilities. Care Manger Assistant’s (CMA’s) may need to interact directly with clients upon direction in-office and in the field to:

Creates, updates and produces clients’ charts.
Responds to phone and/or email inquiries concerning the CHCP within confidentiality guidelines.
Greet any visitors that come into the office, whether they be clients, family or providers, to help with onsite assistance and guidance for support.
Scan provider reports or any relevant case documentation that needs to be digitized.
Process incoming USPS mail for urgency, sort, scan and file the document in the client record.
May participate in development of reports, monitoring of services and setting up meetings.
Works with Care Managers to ensure files are complete including all communication documents relevant to their care/environment.
May work directly with clients under the supervision of Care Managers in completion of eligibility documents in-office, in the field or electronically as needed.
May provide support in crisis management, assist with mandated reporting, referring direct care services and monthly monitoring contacts as directed by Care managers or supervisors.
Acts as an administrative liaison with field offices and personnel.

Mail or email resume to Loretta Reed, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or [email protected].

Salary Range: $34,500-36,000

Requirements:

Qualifications:

BA/BS degree preferred (not required), with at least two years of demonstrated experience in a work environment that includes service delivery. Familiarity with computers required, including Excel program, as well as capacity to carry a laptop. Candidates must be willing to work full time on site from the office with the potential need to work in the field. Car and valid driver’s license required; travel is required. Spanish speaking strongly preferred.

Money Follows the Person (MFP) Transition Coordinator

Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705

Salary: $22-24.91/hour

Description:
General Statement of Duties: Western CT Area on Aging, Inc. is looking for a Full Time (35 hrs/wk) MFP Transition Coordinator who will generally be responsible for transitioning individuals from a skilled nursing facility back into the community safely. MFP services are to assist in the participants' successful transition and integration into non-institutional living arrangements in various communities. This position focuses on risk mitigation and prevention of reinstitutionalization for seniors and younger disabled individuals through collaboration with a care manager implementing services and a housing coordinator ensuring adequate housing. Together with these positions, the transition coordinator is assisting with various applications for community resources, purchasing of food and other items to furnish the new residence. Other tasks include obtaining transportation to and from appointments, working with services providers, getting new identification cards. A transition coordinator will provide ongoing monitoring, advocacy and support with consideration to special person centered preferences when possible. Participation in various interdisciplinary meetings concerning the individual’s well-being and any status changes is necessary and may require travel beyond the WCAAA region. Remote work is available based upon completion of training curriculum and demonstrated skill proficiency after 6 months of employment. Supervisor: Care Manager Supervisor Pay: $22-24.91/hour *The WCAAA is an Affirmative Action equal opportunity employer.*
Requirements:
Associate’s degree minimum educational level. Bachelor’s Social Work or a related field preferred. One year of demonstrated related experience working in health and human services as well as familiarity with local resources. Vehicle and valid CT driver’s license required as this position requires travel. Organizational skills, excellent time management, professional interpersonal skills, and knowledge of community resources. Engaging individuals in their homes, a nursing or other skilled facilities will be required as needed. Physical ability to lift and carry 5‐10 Ibs. such as a laptop computer and navigate stairs in the absence of elevators may be required if accommodations are not available in certain housing settings. Second language is a plus. Mail or email resume to Carla Gilbode, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or [email protected].

Description:

General Statement of Duties:

Western CT Area on Aging, Inc. is looking for a Full Time (35 hrs/wk) MFP Transition Coordinator who will generally be responsible for transitioning individuals from a skilled nursing facility back into the community safely. MFP services are to assist in the participants' successful transition and integration into non-institutional living arrangements in various communities. This position focuses on risk mitigation and prevention of reinstitutionalization for seniors and younger disabled individuals through collaboration with a care manager implementing services and a housing coordinator ensuring adequate housing. Together with these positions, the transition coordinator is assisting with various applications for community resources, purchasing of food and other items to furnish the new residence. Other tasks include obtaining transportation to and from appointments, working with services providers, getting new identification cards. A transition coordinator will provide ongoing monitoring, advocacy and support with consideration to special person centered preferences when possible. Participation in various interdisciplinary meetings concerning the individual’s well-being and any status changes is necessary and may require travel beyond the WCAAA region. Remote work is available based upon completion of training curriculum and demonstrated skill proficiency after 6 months of employment.

Supervisor: Care Manager Supervisor

Pay: $22-24.91/hour

The WCAAA is an Affirmative Action equal opportunity employer.

Requirements:

Associate’s degree minimum educational level.
Bachelor’s Social Work or a related field preferred.
One year of demonstrated related experience working in health and human services as well as familiarity with local resources.
Vehicle and valid CT driver’s license required as this position requires travel.
Organizational skills, excellent time management, professional interpersonal skills, and knowledge of community resources.
Engaging individuals in their homes, a nursing or other skilled facilities will be required as needed.
Physical ability to lift and carry 5‐10 Ibs. such as a laptop computer and navigate stairs in the absence of elevators may be required if accommodations are not available in certain housing settings.
Second language is a plus.

Mail or email resume to Carla Gilbode, WCAAA, 84 Progress Lane, Waterbury, CT 06705 or [email protected].

CHOICES Volunteering Opportunities

Description:
Who should become a CHOICES Volunteer? Individuals who would like to make a positive difference in the lives of Medicare beneficiaries. Interested applicants should have a variety of skills including listening, computer, internet skills, etc. CHOICES volunteer roles include Administrative Support, Counselor, Open Enrollment Counselor, Outreach Volunteer, and Presenter. Certification requirements include: agreeing to adhere to CHOICES Volunteer Risk & Program Management (VRPM) policies and procedures; passing CHOICES exams; signing the CHOICES Memorandum of Understanding; attending CHOICES Update trainings; and reporting SHIP related performance activities. How much does the CHOICES Training Cost? CHOICES New Volunteer training is free for volunteers and $125 for in-kind (paid) professionals. The training consists of one half-day orientation and four full-day training sessions. Insurance agents, brokers and financial planners are not* eligible to participate in the training. * What you will learn: Medicare Overview Original/Traditional Medicare(Parts A & B) Medicare Advantage Plans (Part C) Medicare Prescription Drug Coverage (Part D) Medicare Supplemental Insurance (Medigap) Programs related to Medicare (Medicaid, Medicare Savings Programs, Low Income Subsidy/Extra Help) Counseling and presentation skills
Requirements:
How do I apply? If you would like to become a CHOICES certified counselor or volunteer, please call WCAAA at 800-994-9422 or 203-757-5449 and ask to speak with the CHOICES Regional Coordinator. Please print and fill the CHOICES Volunteer Application packet below. After receiving your completed application packet, we will conduct any required screenings (interview, reference, background, criminal record checks, etc.) before the training session begins. After the screenings are conducted, you will be informed about your ability to participate in the training. CHOICES Training Application Links: Team Member Application Background and Criminal Record Check consent form Annual Driver’s license and insurance coverage verification In-kind professional employer info and agreement form

Description:

Who should become a CHOICES Volunteer?

Individuals who would like to make a positive difference in the lives of Medicare beneficiaries. Interested applicants should have a variety of skills including listening, computer, internet skills, etc. CHOICES volunteer roles include Administrative Support, Counselor, Open Enrollment Counselor, Outreach Volunteer, and Presenter. Certification requirements include: agreeing to adhere to CHOICES Volunteer Risk & Program Management (VRPM) policies and procedures; passing CHOICES exams; signing the CHOICES Memorandum of Understanding; attending CHOICES Update trainings; and reporting SHIP related performance activities.

How much does the CHOICES Training Cost?

CHOICES New Volunteer training is free for volunteers and $125 for in-kind (paid) professionals. The training consists of one half-day orientation and four full-day training sessions. *Insurance agents, brokers and financial planners are not eligible to participate in the training. *

What you will learn:

Medicare Overview
Original/Traditional Medicare(Parts A & B)
Medicare Advantage Plans (Part C)
Medicare Prescription Drug Coverage (Part D)
Medicare Supplemental Insurance (Medigap)
Programs related to Medicare (Medicaid, Medicare Savings Programs, Low Income Subsidy/Extra Help)
Counseling and presentation skills

Requirements:

How do I apply?

If you would like to become a CHOICES certified counselor or volunteer, please call WCAAA at 800-994-9422 or 203-757-5449 and ask to speak with the CHOICES Regional Coordinator. Please print and fill the CHOICES Volunteer Application packet below. After receiving your completed application packet, we will conduct any required screenings (interview, reference, background, criminal record checks, etc.) before the training session begins. After the screenings are conducted, you will be informed about your ability to participate in the training.

CHOICES Training Application Links:

SMP Volunteer

Job Type: Volunteer

SMP Volunteer Application

Description:
Senior Medicare Patrols (SMPs) empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education.If you would like to become a Senior Medicare Patrol (SMP) volunteer, please call WCAAA 203-757-5449 and ask to speak with the SMP department. SMP Volunteer Application If you are already an SMP Volunteer, you can you use the links below for resources and reporting. SMP Resource Library

Description:

Senior Medicare Patrols (SMPs) empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education.If you would like to become a Senior Medicare Patrol (SMP) volunteer, please call WCAAA 203-757-5449 and ask to speak with the SMP department.

If you are already an SMP Volunteer, you can you use the links below for resources and reporting.

Description:
Seeking volunteers for the Professional Audit Committee (PAC) at Western CT Area Agency on Aging (WCAAA) to clinically evaluate client records for active consumers under the Connecticut Home Care Program. The purpose of these audits is to glean a non-biased review of documentation, ensuring risk assessment and mitigation, and that client can remain living safely in the community. Volunteers will work in conjunction with the QA Coordinator to meet an annual requirement of chart reviews. Interested volunteers will be able to commit up to 2 hours per month in office reviewing charts. This time is flexible and set by the volunteer.
Requirements:
Volunteers with a Bachelor’s degree in Nursing or a Bachelor’s in Social Work or related field Volunteers must have experience in health care or human services Volunteers will adhere to confidentiality requirements and be conflict free from any business partners working with the Connecticut Home Care Program and/or WCAAA How to apply Please contact the Western CT Area Agency on Aging at (203)757-5449 or email us at [email protected]

Description:

Seeking volunteers for the Professional Audit Committee (PAC) at Western CT Area Agency on Aging (WCAAA) to clinically evaluate client records for active consumers under the Connecticut Home Care Program. The purpose of these audits is to glean a non-biased review of documentation, ensuring risk assessment and mitigation, and that client can remain living safely in the community. Volunteers will work in conjunction with the QA Coordinator to meet an annual requirement of chart reviews. Interested volunteers will be able to commit up to 2 hours per month in office reviewing charts. This time is flexible and set by the volunteer.

Requirements:

Volunteers with a Bachelor’s degree in Nursing or a Bachelor’s in Social Work or related field
Volunteers must have experience in health care or human services
Volunteers will adhere to confidentiality requirements and be conflict free from any business partners working with the Connecticut Home Care Program and/or WCAAA

How to apply

Please contact the Western CT Area Agency on Aging at (203)757-5449 or email us at [email protected]