Join the team of WCAAA dedicated professionals to fulfill the mission of maintaining the quality of life and independence of older adults and persons.

The WCAAA offers competitive salaries, paid time off (i.e; vacation, sick time), 11 paid holidays per year, an employer sponsored 401(k) plan (for qualifying employees), Employee Assistance Program, Parental Leave, medical, dental, and life insurance policies.

WCAAA is an Affirmative Action, Equal Opportunity Employer.

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There are 6 jobs available.
  • CHCP Operations Assistant
    Job Type: Full-time
    Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705
    Salary: $20-$24/hour
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    Description:

    WCAAA is seeking a detail-oriented and collaborative CHCP Operations Assistant to provide operational and administrative support for the agency’s Client Management System (CMS) and related data systems. This position supports multiple programs, including CHCP, ABI, MFP, and CFC, and works closely with the CHCP System Administrator, care managers, and leadership to ensure accurate data management, efficient workflows, and compliance with DSS requirements.

    The ideal candidate is organized, adaptable, and comfortable working with data systems in a fast-paced, mission-driven environment.

    Key Responsibilities

    • Assist with daily administration and maintenance of the Client Management System (CMS), ensuring workflows align with organizational processes
    • Support data entry, client profile creation, record updates, and data corrections to maintain system accuracy
    • Maintain provider directories and department notifications used in person-centered care planning
    • Generate reports for care management, finance, quality assurance, and leadership as directed
    • Respond to phone and email inquiries related to CHCP programs and route issues appropriately
    • Assist with authorizations, eligibility, billing-related data, and record updates in collaboration with care managers and finance staff
    • Review maintenance reports to identify and correct incomplete or inconsistent data
    • Provide coverage support for administrative and system management tasks as needed
    • Assist with process improvement initiatives and compliance with DSS procedures
    • Support quarterly and periodic reporting, including MFP reimbursement submissions
    • Document appropriately in client progress notes and assist with preparation for DSS audits
    • Create and maintain department forms, packets, and informational tools
    • Support departmental projects, especially those involving technology, data analysis, and workflow improvements
    • Collaborate with IT and the System Administrator to troubleshoot and optimize CMS, mobile tools, and database processes

    Grievances & Appeals Support

    As part of WCAAA’s commitment to fair and thorough review of grievances and appeals, this role may assist with:

    • Attending DSS hearings when requested
    • Documenting grievances and outcomes
    • Preparing summaries and documentation for Fair Hearings, including client reevaluations as requested by DSS
    Requirements:
    • Associate degree preferred; High School Diploma or GED required with at least two years of relevant experience
    • Experience with data systems in nonprofit, healthcare, or social service settings preferred
    • Strong organizational, time management, and customer service skills
    • Ability to manage multiple priorities and meet deadlines
    • High attention to detail and accuracy
    • Proficiency with or willingness to learn Salesforce, Excel, and database management systems
    • Valid driver’s license, reliable vehicle, and insurance required; travel throughout 41 towns is required
    • Ability to carry and operate a laptop (approximately 10 lbs)
    Apply Now
  • Benefits Specialist
    Job Type: On-site
    Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705
    Salary: $20-$25.00 per hour
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    Description:

    We are seeking a compassionate and detail-oriented Benefits Specialist to join our CHOICES Program team. In this role, you will provide Medicare, Medicaid, and public benefits counseling to older adults, individuals with disabilities, and caregivers.

    The Benefits Specialist plays an essential role in helping community members understand their options, complete screenings, navigate benefits programs, and access needed services. This 35 hour a week position combines direct client support, outreach, data management, and community education.

    Key Responsibilities

    • Complete CHOICES New Team Member Training and participate in all required training, webinars, and meetings
    • Provide individualized Medicare and Medicaid counseling in office and community-based settings
    • Conduct client screenings using approved tools and provide follow-up guidance
    • Deliver educational presentations to seniors, caregivers, and professional partners
    • Accurately enter and maintain client information in case management systems
    • Develop and maintain educational materials and outreach toolkits
    • Support and coordinate volunteer activities in office and field settings
    • Assist with preparation of monthly, quarterly, and performance benchmark reports
    • Maintain strict confidentiality and compliance with federal, state, and organizational requirements
    • Perform other related duties to support program goals

    If you are passionate about serving the community and helping individuals navigate complex benefit systems, we encourage you to apply.

    WCAAA is an Equal Opportunity Employer

    Requirements:

    Required Qualifications

    • Bachelor’s degree in Human Services, Social Work, or related field OR 2–3 years of experience in a social service, healthcare, or community-based setting
    • Completion of Connecticut CHOICES Counselor certification (or ability to obtain within designated timeframe)
    • Valid driver’s license, reliable vehicle, and proof of insurance
    • Ability to travel throughout the service region

    Preferred Qualifications

    • Bilingual (English/Spanish)
    • Experience working with older adults, individuals with disabilities, or public benefits programs

    Knowledge, Skills & Abilities

    • Strong interpersonal and customer service skills with a compassionate approach
    • Effective oral and written communication skills
    • Comfortable delivering public presentations
    • Strong time management and organizational skills
    • Attention to detail and accuracy in documentation
    • Experience with data entry, database management, and reporting
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Teams) and applications such as Outlook and Zoom

    Work Environment

    • Combination of office, community, and field-based settings including senior centers and partner agencies
    • Occasional work in non-climate-controlled environments during outreach events
    • Ability to lift and carry 5–10 pounds
    Apply Now
  • Care Manager
    Job Type: Full-time
    Location: 84 Progress Lane, Fl. 2, Waterbury CT 06705
    Salary: $50,000.00
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    Description:

    General Statement of Duties:

    Full time position (35 hrs/wk) aimed at risk mitigation and prevention of institutionalization for seniors and younger disabled individuals through care management services. Daily tasks include conducting comprehensive in-home assessments of seniors or younger disabled individuals to identify strengths and areas of need. Care Plan and goal development and implementation of services will help support an individual to remain safely in their homes. A care manager will provide ongoing monitoring, advocacy and support within an atmosphere of person centered planning. This position acts as the primary service contact with the senior or younger person with a disability (or families). Care Managers may be required to help the client/family with required paperwork to secure and maintain benefits including but not limited to Medicaid, Medicare, housing, and transportation. Participation in various interdisciplinary meetings concerning the individual’s wellbeing and any status changes is necessary and may require travel beyond the WCAAA region. Remote work is available based upon completion of training curriculum and demonstrated skill proficiency after 6 months of employment.

    Requirements:

     

    Qualifications:

    Candidates must be willing to work on site from the office during the initial 6-month period in between field work. Remote work is available to eligible employees after successful completion of this period. Applicants must possess Bachelor’s or Master’s degree in Social Work or a related field; LMSW or LCSW preferred, or a Bachelor’s degree in Nursing with current active CT license. All applicants must have two years of demonstrated related experience working in health and human services. Acquired Brain Injury Care Managers must possess an LMSW, LCSW, or a Master’s degree in Human Services, Counseling or Rehabilitation Counseling, in addition to two years demonstrated experience. Familiarity with computers is required as well as the capacity to carry a laptop. Vehicle and valid CT driver’s license required as this position requires travel. Organizational skills, excellent time management, professional interpersonal skills, and knowledge of community resources. Assessing individuals in their homes, nursing or other skilled facilities will be required as needed. Second language is a plus. Mail or email resume to Carla Gilbode, WCAAA, 84 Progress Lane, Waterbury, CT 06705, [email protected].

    The WCAAA is an Affirmative Action equal opportunity employer.

    Apply Now
  • CHOICES Volunteering Opportunities
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    Description:

    Who should become a CHOICES Volunteer?

    Individuals who would like to make a positive difference in the lives of Medicare beneficiaries. Interested applicants should have a variety of skills including listening, computer, internet skills, etc. CHOICES volunteer roles include Administrative Support, Counselor, Open Enrollment Counselor, Outreach Volunteer, and Presenter. Certification requirements include: agreeing to adhere to CHOICES Volunteer Risk & Program Management (VRPM) policies and procedures; passing CHOICES exams; signing the CHOICES Memorandum of Understanding; attending CHOICES Update trainings; and reporting SHIP related performance activities.

    How much does the CHOICES Training Cost?

    CHOICES New Volunteer training is free for volunteers and $125 for in-kind (paid) professionals. The training consists of one half-day orientation and four full-day training sessions. *Insurance agents, brokers and financial planners are not eligible to participate in the training. *

    What you will learn:

    • Medicare Overview
    • Original/Traditional Medicare(Parts A & B)
    • Medicare Advantage Plans (Part C)
    • Medicare Prescription Drug Coverage (Part D)
    • Medicare Supplemental Insurance (Medigap)
    • Programs related to Medicare (Medicaid, Medicare Savings Programs, Low Income Subsidy/Extra Help)
    • Counseling and presentation skills
    Requirements:

    How do I apply?

    If you would like to become a CHOICES certified counselor or volunteer, please call WCAAA at 800-994-9422 or 203-757-5449 and ask to speak with the CHOICES Regional Coordinator. Please print and fill the CHOICES Volunteer Application packet below. After receiving your completed application packet, we will conduct any required screenings (interview, reference, background, criminal record checks, etc.) before the training session begins. After the screenings are conducted, you will be informed about your ability to participate in the training.

    CHOICES Training Application Links:

    Apply Now
  • SMP Volunteer
    Job Type: Volunteer
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    Description:

    Senior Medicare Patrols (SMPs) empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education.If you would like to become a Senior Medicare Patrol (SMP) volunteer, please call WCAAA 203-757-5449 and ask to speak with the SMP department.

    SMP Volunteer Application

    If you are already an SMP Volunteer, you can you use the links below for resources and reporting.

    SMP Resource Library

    Apply Now
  • PAC Volunteer
    Job Type: Volunteer
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    Description:

    Seeking volunteers for the Professional Audit Committee (PAC) at Western CT Area Agency on Aging (WCAAA) to clinically evaluate client records for active consumers under the Connecticut Home Care Program. The purpose of these audits is to glean a non-biased review of documentation, ensuring risk assessment and mitigation, and that client can remain living safely in the community. Volunteers will work in conjunction with the QA Coordinator to meet an annual requirement of chart reviews. Interested volunteers will be able to commit up to 2 hours per month in office reviewing charts. This time is flexible and set by the volunteer.

    Requirements:
    • Volunteers with a Bachelor’s degree in Nursing or a Bachelor’s in Social Work or related field
    • Volunteers must have experience in health care or human services
    • Volunteers will adhere to confidentiality requirements and be conflict free from any business partners working with the Connecticut Home Care Program and/or WCAAA

    How to apply

    Please contact the Western CT Area Agency on Aging at (203)757-5449 or email us at [email protected]

    Apply Now